1. What is ZONE?
2. How does this benefit me if I use ZONE?
3. What do I need to use this service?
4. What is a ZONE hotspot and where can I locate this service?
5. How do I subscribe to this service?
6. Can I send and receive emails through ZONE?
7. Can I access my company’s corporate LAN?
8. Where can I obtain more information on WLAN?

1. What is the minimum system requirement required if I am using an external WLAN card?
2. What browser version do I need to have?
3. Do I need to configure my browser as well?
4. How do I set up my notebook to use this service?
5. How do I login to access ZONE?
6. How do I logout from this service?
7. What is the bandwidth speed for ZONE?
8. Why do I face slow access speeds at times?
9. Who can I call if I face problems with my ZONE connection?
10. Is there any health risk pertaining to the use of WLAN?

ZONE utilises IEEE 802.11b technical standard. Also known as Wireless LAN (WLAN) or Wireless Fidelity (Wi-Fi), this service enables end users to surf the internet and access other web-based applications by using a Wi-Fi enabled notebook or PDA in a specified Wi-Fi areas (hotspots). IP packets are transmitted wireless, using the unlicensed 2.4GHz spectrum, between the Wi-Fi device and the access point placed in specified outlets. ZONE hotspots are located in café, restaurants, colleges, hospitals and hotels.

• Discover the convenience of accessing the internet and keeping yourself connected away from home and office.
• Get connected and enjoy wireless broadband speeds of up to 2Mbps.
• Experience easy and simple login process without the hassle of a registration process.

• And experience the convenience of wireless broadband connectivity to keep in touch with your loved ones!
• For the road warriors, keep yourself connected with your corporate office and clients by accessing your emails and VPNs.
• And enjoy competitive prepaid subscription rates that are both value for money and according to your usage needs.
• A dedicated 24x7 customer service providing you the support that you need at 1800 381 322 and remote network monitoring by highly skilled engineers to ensure uninterrupted service.

• To have a Wi-Fi compliant notebook or Personal Digital Assistant that either utilises an external PCMCIA WLAN card that is compliant to the IEEE 802.11b specification or an in-built wireless chipset such as Intel Centrino.
• To be in a ZONE hotspot.

The term “hotspot” refers to a location or venue that has 802.11b WLAN service and this term is commonly used in the telecommunication industry. For starters you can refer to http://www.time.com.my for the ZONE coverage or call our Customer Support centre at 1800 381 322. Alternatively you can keep a look out for the ZONE hotspot logo.

Yes. This is only provided that you have a web-based or POP3 email account.

Yes. This can be done if your company allows remote access to its corporate LAN via the internet. It is most likely that you will possess a VPN client on your notebook to enable to build a secure tunnel to your corporate LAN in the internet using ZONE.

• Wi-FI Networking News
• Wi-Fi Alliance
• Wireless LAN Association

The minimum system requirement is very much dependent on the specifications set by the different manufacturers of external WLAN cards. Please refer to these specifications.

It is advisable to have a minimum version of 4.76 for Navigator browsers and version 5.5 for Explorer browsers.

• Install the WLAN driver software using the installation CD bundled together with the WLAN card.
• To ensure that you are connected to ZONE wireless broadband service and able to view the ZONE login page once you have launched your internet browser, please select the Service Set Identifier (SSID) as “timezone” after the WLAN driver installation.
• If you are an Orinoco external WLAN card user, please click here for setup.
• If you have purchased a non-Orinoco WLAN card, please refer to your relevant vendor from whom you have purchased the card on how to setup the SSID.

• Go to “Start” – “Connect To” – “Wireless Network Connection”.
• Click on “Properties”.
• Click on “Wireless Networks” tab in the Wireless Network Connection Properties window.
• In the Available Networks box, select “timezone” SSID. Then click on “Configure”.
• In the Association tab, ensure that the “Data Encryption” and “Network Authentication” boxes are unchecked. Click on “OK”.
• Go to “General” tab in the Wireless Network Connection Properties window.
• Select “Internet Protocol (TCP/IP)” and then click on the “Properties” button.
• Check “Obtain an IP address automatically” in the Internet Protocol (TCP/IP) window. Then click on “OK”.
• Click “OK” in the Wireless Network Connection Properties window.

• Launch your internet browser. You will see the ZONE login page.
• Enter the default username and password i.e. “zone”.

To log out, click on the log out button. Alternatively, you will be automatically logged out if your browser is left idle for 10 minutes.

The download and upload speed in any ZONE hotspot or any other hotspot for that matter is dependent on the following:

• The number of users using ZONE at any one time in a hotspot.
• The type of application that users are using at any one time in a hotspot such as video streaming and downloading of content or applications.
• Distance of the user from the ZONE access point. The further the distance, the weaker the signal is i.e. lower bandwidth.
• The performance of the external or in-built WLAN card.
• A particular web server that a user wants to connect to i.e. issues on its capacity, load and link.

You may call our 24 x 7 Customer Support Centre at 1800 381 322 or 03 2711 1422.

Wireless LANs do not provide any greater health hazard than mobile phones. Wireless LANs cover much shorter distances than mobile phones and hence operate at much lower power levels.