- What is 'Broadband'?
- What is TIME Broadband?
- What are the packages offered by TIME Broadband?
- What does TIME Broadband offer?
- How does TIME Broadband compare to my current DIAL-UP Internet
access?
- How does TIME Broadband compare to my current ISDN Internet
access?
- Why should I sign up for
TIME Broadband?
- What is unique about TIME Broadband
compared to other broadband access offerings?
- What will I need to enjoy TIME Broadband?
- With TIME Broadband, do I need an Internet Service Provider?
- Other then the monthly charges, will I be charged for
Telco usage fee?
- Is there a minimum contract period?
- What is the billing process for TIME Broadband?
- Can I still use my Jaring or TMNet
account to receive and send mail?
- How do I check for service availability in my building?
- How can I sign up and get connected?
- What is provided by TIME on the day of installation?
- How do I apply for more additional IP addresses than
what is allocated?
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| 1. What is 'Broadband'? |
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'Broadband' is a high speed Internet access with data transmission of speeds greater than 256Kbps. |
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| 2.
What is TIME Broadband? |
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| TIME Broadband is an affordable high quality flexible broadband
Internet service provided to you by TIME dotNet Bhd, subsidiary of
TIME dotCom Berhad. |
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| 3.
What are the packages offered by TIME Broadband? |
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TIME Broadband offers flexible and affordable high quality broadband
services, which includes BizNET packages for business users and HomeNET
packages for residential users. |
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| 4. What does TIME Broadband offer? |
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| TIME Broadband offers speeds of up to 2Mbps for both upload and
download of data, which is about 36 times faster than current dial-up
Internet access. |
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| 5. How does TIME Broadband compare to
my current DIAL-UP Internet access? |
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| Current dial-up speeds on a 56kbps modem can only provide you
speeds averaging from 9.6 kbps to 56.6 kbps. TIME Broadband provides
an always-on connection to eliminate dialling up delays and lost
connections. |
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| 6.
How does TIME Broadband compare to my current ISDN Internet
access? |
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| ISDN provides data transmission speeds of up to 128kbps on a dial-up
technology that charges the customer on a per minute basis whilst
TIME Broadband provides always-on Internet data transmission speeds
of up to 2Mbps at one fixed rate a month. |
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| 7. Why should I sign up for TIME Broadband? |
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| TIME Broadband offers you higher speed Internet access that allows
you to spend more time surfing than waiting, thus increasing efficiency
and productivity.
More importantly, TIME Broadband is the nation's most affordable high speed,
high quality, flexible and an always-on Internet access. At minimal financial
cost, TIME Broadband is the ideal solution for your organisation's communication
needs |
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| 8. What is unique about TIME Broadband
compared to other broadband access offerings? |
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TIME Broadband is based on a series of next generation technologies
that allows you to:
- Access the Internet at speeds of up to 2Mbps for both sending
and receiving data. Other access technologies offer slower speeds
when transmitting information to the Internet.
Have multiple PCs connected in your office using simple NAT/PAT/proxy
software or hardware and 10/100BaseT switches or 10/100Base Hubs,
rather than having to purchase expensive and complex routers. |
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| 9. What will I need to enjoy TIME Broadband? |
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- Any operating system that supports IP networking
- Any terminal with a network card
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| 10.
With TIME Broadband, do I need an Internet Service Provider? |
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| TIME is an integrated communication solutions provider and is
a full-fledged Tier 1 Internet Service Provider that offers not only
Internet access for both consumers and business users, but also Web
Hosting, Server Co-Location and Dedicated Servers. There is no need
for a separate ISP when you sign up with TIME Broadband. |
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| 11.
Other then the monthly charges, will I be charged for Telco
usage fee? |
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| No. TIME Broadband is neither a dialup Internet access service
nor an ISDN service; as such there are no Telco charges. |
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| 12. Is there a minimum contract period? |
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| Yes, you will need to subscribe to our service for a minimum period
of 12 months for BizNET and 6 months for HomeNET. |
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| 13.
What is the billing process for TIME Broadband? |
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| Users will be billed on an upfront quarterly or annual basis for
BizNET and monthly basis for HomeNET. Billings will be issued by
TIME dotNet Berhad. |
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| 14.
Can I still use my Jaring or TMNet account to receive and
send mail? |
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| Yes, you can. All you need to do is to change your smtp relay
address (outgoing mail) to smtp.time.net.my |
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| 15.
How do I check for service availability in my building? |
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You can check the service availability in your area by calling
our state- of- the- art Customer Service Centre at 1 800 381 322
or alternatively you can e-mail us at timebroadband@time.net.my |
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| 16.
How can I sign up and get connected? |
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- First, please check for the service availability in your area at http://www.time.com.my.
- Call our Customer Service Centre at 1800 381 322 and our Account Managers will contact you.
- Upon verification of the application form, our appointed technician
will arrange for an installation date.
- All wiring from the telephone riser (DB) to the office/apartment
unit and all internal wiring will be prepared by the subscriber
unless there are existing unutilised copper wires.
- On the installation day, our technician will commence the necessary
installation works.
- To connect to a single PC, plug the RJ45 cable into existing
10/100BaseT network card. (Subscriber to supply own network card)
- To connect to multiple PCs in a LAN environment, plug the RJ45
cable (network cable) into 10/100BaseT network switch/hub that
will then connect to a NAT/PAT/Proxy device (gateway). (Customer
to supply own hubs/switches/ PAT/Proxy/NAT devices)
- Finally, configure
the network devices and PCs, following the IP configuration
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| 17.
What is provided by TIME on the day of installation? |
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On the day of installation, you will be provided with:-
- One DSL modem - rental of modem free of charge*
- One Network Interface Card (only applicable to HomeNET subscribers)
* no cabling provided. CPE will be maintained & owned by provider.
Further to the above, the subscriber would need to bear all cost for any extra
requirements and this is based on availability of stock. |
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| 18. How do I apply for more additional IP addresses
than what is allocated? |
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IP addresses or alternatively contact our Customer Service Centre
at 1 800 381 322
You can upgrade your IP addresses by choosing from the list of packages best
suited to you.
IP Upgrade* |
1 - 5 |
6 - 10 |
11 - 15 |
Pricing (RM) |
20 |
20 |
20 |
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* Customer may have to change their IP address when they upgrade.
Who shall I call if I require more information on TIME Broadband?
You shall call our state-of-the-art Customer Service Centre at 1 800 381 322,
e-mail us at timebroadband@time.net.my
or visit our website at http://www.time.com.my. |
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